Frequently Asked Questions

Order Process
If an item appears to have no price or field to indicate quantity, then this item is temporarily out of stock. Please check back as we will have these items available again soon.
Browse our website and follow the online order process as you select items for your shopping bag.
We will email you a confirmation of your order within 24 hours, including order # and total amount to be charged.
If you ordered online or in the store, or would like to speak with us directly, orders@talorton.com
Occasionally we may be out of stock of an item that is on our website. If you place an order for an item that we do not have in stock, we will notify you immediately by telephone and suggest another item or if you wish to wait we will back order the item for you.
If your shopping bag is not checked out yet, just press the remove button on the Shopping Cart page. Once you've checked out, we may not be able to cancel an order. Please call us at 1-877 743-1602 to speak to someone at the store if there is a need to cancel.
You will be asked for a shipping address when you enter your order. Please enter the gift recipient's information as requested. Don't forget a phone number! Even if you don't gift wrap an item, you can include a gift message by typing in your message in the box provided. Don't forget to say whom the gift was from so they know who to thank!
Shipping/Order Tracking Process
SHIPPING & HANDLING is the charge for store and internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift packaging and monogramming. Shipments and deliveries occur only on weekdays. SHIPPING & HANDLING is subject to change and will be determined at time of order and subject to the following:

Standard Delivery - Unless an expedited service is requested, your order should arrive in approximately 5-7 business days after shipping if ordered by 12:00 noon (MST).

Three-Day Delivery - If requested, add $20.00 to standard SHIPPING & HANDLING. Your order should arrive in 3 business days after shipping if ordered by 12:00 noon (MST). Please note three-day orders placed after 12:00 noon (MST) Friday, Saturday, Sunday or Monday will be processed Tuesday and should arrive the next business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. All zip codes are not available for this service.

Two-Day Delivery - If requested, add $25.00 to standard SHIPPING & HANDLING. Your order should arrive in 2 business days after shipping if ordered by 12:00 noon (MST). Please note two-day orders placed after 12:00 noon (MST) Friday, Saturday, Sunday or Monday will be processed Tuesday and should arrive the next business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. All zip codes are not available for this service.

Overnight Delivery - If requested, add $35.00 to standard SHIPPING & HANDLING. Your order should arrive next business day after shipping if ordered by 12:00 noon (MST). Please note overnight orders placed after 12:00 noon (MST) Friday, Saturday, Sunday or Monday will be processed Tuesday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. All zip codes are not available for this service.

Alaska and Hawaii Deliveries - Add $30.00 to the applicable SHIPPING & HANDLING charges. Your order should arrive in approximately 7 to 10 business days after shipping if ordered by 12:00 noon (MST).
Items ordered together may be delivered separately, and the SHIPPING & HANDLING will be allocated over shipments but not necessarily evenly. Some orders may require more than one package to ship; for these shipments the additional charge for two-day and overnight deliveries would be a per package charge.

Returns may affect final SHIPPING & HANDLING charges. SHIPPING & HANDLING charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to TA Lorton will receive SHIPPING & HANDLING credit as SHIPPING & HANDLING was allocated, which may result in a final SHIPPING & HANDLING charge after return that differs from quoted rates.

SHIPPING & HANDLING may vary between store orders and internet orders.

SHIPPING & HANDLING in parentheses by an item are in addition to standard SHIPPING & HANDLING unless otherwise indicated.

Certain consumer commodities are considered hazardous materials, such as aerosols, nail polish, fragrances and other alcohol based products. Our policy is to ship these items as standard SHIPPING & HANDLING to U.S. locations and to prohibit the shipping to international locations.

If you request to change the destination address of a shipment en route, an additional charge may be assessed.

The following delivery and processing costs are for merchandise pictured and described on our web site. Costs are calculated according to the total cost of the merchandise in your order. All prices are expressed in U.S. currency.

Merchandise Total**

Your Delivery Charges will be per address:

Untitled Document
Your Delivery Charges will be per address:
Merchandise Total** Standard Three-Day Two-Day Overnight Hawaii, Puerto Rico, Canada Ground
$20 & Under $6.00 $35.00 $51.00 $65.00 $46.00
From $20.01 - $35 $7.00 $36.00 $52.00 $66.00 $47.00
From $35.01 - $50 $9.00 $38.00 $54.00 $68.00 $49.00
From $50.01 - $75 $12.00 $41.00 $58.00 $72.00 $52.00
From $75.01 - $100 $15.00 $44.00 $61.00 $75.00 $55.00
From $100.01 - $150 $18.00 $48.00 $64.00 $79.00 $58.00
From $150.01 - $200 $20.00 $50.00 $66.00 $81.00 $60.00
From $200.01 - $500 $35.00 $66.00 $83.00 $98.00 $75.00
From $500.01 - $1000 $55.00 $88.00 $105.00 $121.00 $95.00
From $1000.01 - $1500 $90.00 $150.00 $180.00 $225.00 $130.00
From $1500.01 - $2000 $125.00 $200.00 $240.00 $300.00 $165.00
From $2000.01 - $2500 $160.00 $250.00 $300.00 $375.00 $200.00
From $2500.01 - $3000 $195.00 $300.00 $360.00 $450.00 $235.00
From $3000.01 - $3500 $230.00 $350.00 $420.00 $525.00 $270.00
From $3500.01 - $4000 $265.00 $400.00 $480.00 $600.00 $305.00
From $4000.01 - $4500 $300.00 $450.00 $540.00 $675.00 $340.00
From $4500.01 - $5000 $335.00 $500.00 $600.00 $750.00 $375.00
From $5000.01 - $6000 $385.00 $600.00 $720.00 $900.00 $425.00
From $6000.01 - $7000 $455.00 $700.00 $840.00 $1050.00 $495.00
From $7000.01 - $8000 $525.00 $800.00 $960.00 $1200.00 $565.00
From $8000.01 - $9000 $595.00 $900.00 $1080.00 $1350.00 $635.00
From $9000.01 - $10000 $665.00 $1000.00 $1200.00 $1500.00 $705.00
From $10000 - $100000 $700.00 $10000.00 $12000.00 $15000.00 $740.00

** Total Value of merchandise before tax or other charges.

Perishable & Heat Sensitive Goods - Certain gourmet foods and heat sensitive items, such as candles are shipped via air within the contiguous USA only. These items cannot be delivered to PO boxes and cannot be gift wrapped. Delivery of perishables is available Tuesday through Friday only; no Saturday, Sunday, Monday or holiday deliveries.
The freight charge you see reflects the additional cost to ship an oversized item. This amount is added to the regular shipping charges, as detailed in the chart above. Due to their size and weight, we are unable to ship some items outside the continental United States.
Furniture Delivery - Most large pieces (determined by dimensions and weight), as well as certain items that require extensive assembly or setup, are delivered using our White Glove service. To find out if an item qualifies for this service, please call 1-877-743-1602.
White Glove Service is usually reserved for heavy and oversized items, such as furniture and fixtures. The carrier brings the item into the room or area you specify (including up or down stairs), uncrates it, assembles it (if necessary), positions it, and removes all shipping materials.

Is there a charge for White Glove service? The White Glove charge is included in the cost of Additional Shipping, specified with the item price on the website product page.

How is White Glove delivery scheduled? Our designated carrier for your area will contact you by telephone several days in advance to schedule a specific day and an estimated delivery time. White Glove delivery is not available on weekends or national holidays.

What is the process for returns? If the furniture arrives damaged, or is damaged in the delivery/setup process, the carrier will re-crate and return it to TA Lorton, at no charge to you. If it is returned for another reason, a pickup fee may apply.
Yes once your order is shipped you will receive a UPS tracking number so that you can check the status of your shipment. If you have not received a tracking number or if you have any additional questions, please contact us at orders@talorton.com, or 1 877 743-1602.
Currently orders placed thru our website are only shipped within the Continental United States.

Please call the store if you have specific questions on international shipping at 1 877 743-1602.
Payment Methods
If your order is shipped within the state of Oklahoma, we are required to charge you state and or local tax on your purchase. If your item is shipped out of the state of Oklahoma, then you are not charged sales tax.
TA Lorton accepts Master Card, Visa and American Express for purchases.
Yes, we encrypt all information sent via the Internet, so that data arrives privately and securely at its destination. (SSL) Secure Sockets Layer technology is employed to ensure that your ordering experience with TA Lorton is safe and secure.
Your credit card will not be charged until your order is shipped. If an item is on back order, you will not be charged until it ships.
Return Policy
TA Lorton will except returns and exchanges on all items returned within 30 days of the date of purchase. You will be credited to the original method of payment, excluding shipping and handling charges. No returns, exchanges or store credit after 30 days from date of purchase. All returns or exchanges must be in salable condition. No returns on sale items. Please see the return policy section on the site for specific instructions.
If for any reason you are not completely satisfied with your gift, we will either replace it or exchange it for another item or issue an TA Lorton store credit for the amount of the return.
No returns will be accepted on Final Sale Merchandise, Food Items or Holiday Merchandise. Final Sale Merchandise is identified on the product page of the website or by the Customer Service Representative when you place an order. It is also identified in the confirmation email and the packing slip.
Special orders, special items or personalized items cannot be returned or exchanged. These items are final sale only.

Important: TA Lorton will not accept returns received outside of the conditions stated above. In the event of an exception to this policy, customer will be credited with a 'store credit' and a re-stocking fee up to 50% of the item value may apply
Yes.
Refunds generally appear on you credit card statement in one to two billing cycles. Since all our online orders require credit cards as the method of payment, your refunds will take the form of a credit back to the same card used to make the original purchase.
General Inquiries
Yes we are happy to gift wrap your purchases. There is a slight charge for each gift wrapped box. Your gift message will be included on an TA Lorton enclosure card.
No, but we are adding and changing the site weekly as our inventory changes so rapidly. So, come back often and see what's new. Sign up for email notifications to be the first to know.
Call us at the store and we will help you and have the item shipped to you if needed.
1 877 743-1602.
We are an actual store. And have been since 1988, so just call us at the shop. 1 877 743-1602
Please contact us with any questions you have, or call us at 1 877 743-1602.
We make every attempt to have consistent pricing in the store and on our website. However at times prices may vary. Our store is staffed with a wide variety of product specialists and support staff, each of whom make an effort to be responsive and pleasant to deal with. The cost of this customer service is an increased overhead for our in-store prices, to pay for the store space, the training of our employees, and other considerations not present online. At times we do offer reduced prices online and hope that you will be satisfied with your purchase no matter where you decide to buy.
Absolutely. A salesperson will be able to assist you during store hours. Monday - Saturday, 10am -5pm. 1 877 743-1602.
We are ever-evolving, ever-changing. We are constantly looking for beautiful items for the store. We work hard to create an amazing environment in the store and hope to give you a small feel of who we are through this website.
For questions we haven't answered, or information we haven't provided, we appreciate your feedback you can reach us at 1 877 743-1602.
Privacy Policy
Absolutely not, we have been in business over 20 years and we take your privacy very seriously.

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